As part of the implementation of this project, a 4-day training course was planned for a dozen Call Center agents. The program as defined will equip the staff with the skills and qualities required to effectively collect complaints from compatriots in the diaspora and ensure the necessary follow-up. In some cases, this will involve direct intervention by the MHAVE and in other cases, channeling complaints to the relevant public institutions.
In her speech, Minister Ternier invited all the participants to take this training seriously, reminding them "It is a question of serving the diaspora, but above all of being attentive to it and serving it in the best possible way. "
The project "MHAVE at the listening" which will soon be presented to the public, will capitalize on three major aspects relating to the integration of compatriots from abroad into national life:
Land registration of Diaspora members
The various grievances of the Diaspora.